Question 1

What are your hours of operation?

Accepted Answer

We're open Monday through Friday, 8:30 AM to 5:30 PM, year-round. Early drop-off at 7:30 AM is available upon request. We close for major holidays and offer a published holiday calendar each year.

Question 2

What ages do you serve?

Accepted Answer

We welcome children from 6 weeks through 6 years of age, across our infant, toddler, and preschool programs.

Question 3

What is play-based learning?

Accepted Answer

Play-based learning means children lead their own exploration and discovery. Instead of worksheets and rote instruction, children learn math through building, science through nature, and literacy through storytelling and dramatic play. Research consistently shows this approach builds deeper understanding and a lifelong love of learning.

Question 4

Do you provide meals and snacks?

Accepted Answer

We are not currently providing meals and snacks, but we hope to offer this soon. Families are welcome to pack lunches and snacks for their children each day.

Question 5

What's your sick child policy?

Accepted Answer

Children with a fever of 100.4°F or higher, vomiting, or other contagious symptoms must stay home until symptom-free for 24 hours. We follow MA EEC health guidelines and communicate promptly with families.

Question 6

How do you handle allergies?

Accepted Answer

Very seriously. We maintain allergy lists in every classroom and kitchen, train all staff on emergency protocols, and work closely with families on individual care plans. We are a nut-aware facility.

Question 7

What is the teacher-to-child ratio?

Accepted Answer

We maintain low ratios that meet or exceed Massachusetts EEC requirements: 1:3 for infants, 1:4 for toddlers, and 1:10 for preschoolers. Our small class sizes mean every child is truly known.

Question 8

How do you communicate with parents during the day?

Accepted Answer

You'll receive daily updates with photos, activity descriptions, meals, and milestones through our parent communication app. We also share a monthly newsletter highlighting projects and upcoming plans.

Question 9

Do children go outside every day?

Accepted Answer

Yes — every single day, in all seasons and most weather. We believe there's no bad weather, only good clothing. Our outdoor space, neighborhood walks, and active play are core to the Bonsai experience.

Question 10

Do you use screens or tablets?

Accepted Answer

No. We are a screen-free program. Children's time here is spent with real materials, real people, and real experiences. Research supports that hands-on play is far more beneficial for young developing brains.

Question 11

What's your discipline approach?

Accepted Answer

We use positive guidance rooted in respect and connection. We help children name their emotions, solve problems together, and understand natural consequences. We never use time-outs, shaming, or punitive measures.

Question 12

How do you handle separation anxiety?

Accepted Answer

With patience, warmth, and a gradual transition plan. We offer shortened first days, invite comfort objects, and maintain consistent routines so children feel safe. Most children settle beautifully within 1-2 weeks.

Question 13

What curriculum do you follow?

Accepted Answer

Our curriculum is child-inspired and play-based, drawing from Reggio Emilia philosophies. We observe children's interests and build projects around their questions and discoveries, using open-ended materials and hands-on experiences.

Question 14

Is there a waitlist?

Accepted Answer

Spots are limited due to our low ratios and small class sizes. We encourage families to reach out early. We maintain a waitlist and offer spots on a first-come, first-served basis with priority for siblings.

Question 15

What makes Bonsai different from other daycares?

Accepted Answer

We combine play-based learning with a warm, community-driven approach. Our classrooms use open-ended materials and loose parts instead of plastic toys. We go outside every day. We respect educators as professionals. And we believe childhood should feel like childhood — full of wonder, laughter, and discovery.

Frequently Asked Questions